Friday, October 19, 2018

Ethics 101- Wells Fargo Bank

Rink Rats: Weekend Edition

I have banked at Wells Fargo Bank for over thirty years, they have served me well, I have served them better.

Investors are pushing proposals to rein in Wells Fargo (WFC), and activists are organizing protests slamming the bank for countless consumer abuses.

They have a lot to complain about. Over the past two years, the bank has admitted to creating fake accounts, hitting customers with unfair mortgage fees and charging people for car insurance they didn't need.

The scandals have prompted changes in leadership and hefty fines.

Here's how it happened.

It started in September 2016, when Wells Fargo shocked the nation and announced it had fired 5,300 workers over several years for creating millions of fake accounts.

Wells Fargo (WFC) has since replaced longtime CEO John Stumpf, discarded the wildly unrealistic sales goals that led to the bad behavior and apologized for mistreating workers.

The bank hired the respected Elizabeth Duke to lead its board, installed fresh directors and pledged in a splashy marketing campaign to clean up its act. New CEO Tim Sloan vowed to uncover mistakes of the past.

Yet America's third-largest bank remains in turmoil from the fake-account controversy — and other scandals keep emerging. It paints the picture of a bank that has repeatedly abused its customers.

The nightmare is hurting Wells Fargo's business, not just its reputation. Bottom-line growth has stalled, and the bank remains in the penalty box with regulators.

"Wells Fargo is still trying to sweep up broken glass — but they're finding it all over the place," said William Klepper, a management professor at Columbia Business School.

"The problems are far more pervasive than in just retail banking," said Klepper, who conducted a case study on the crisis at Wells Fargo.

More abuses uncovered.

Beyond opening as many as 3.5 million unauthorized bank and credit card accounts, Wells Fargo has admitted to charging customers for mortgage fees they didn't deserve and forcing them into car insurance they didn't need. Some people even had their cars repossessed as a result.

More recently, Wells Fargo started refunding customers who were charged for pet insurance and other products they didn't fully understand. It set aside $285 million to refund foreign-exchange and wealth-management clients for incorrect pricing and fees.

And the bank discovered that some workers altered documents about business customers — a finding that reportedly sparked a Justice Department investigation. (The department declined to comment.)

Worse, in early August, Wells Fargo said it was "very sorry" for a computer glitch that caused hundreds of people to have their homes foreclosed on.

Not surprisingly, the Federal Reserve has yet to remove the bruising penalties it imposed on Wells Fargo in February for "widespread consumer abuses." The unprecedented sanctions handcuff Wells Fargo by preventing the bank from growing.

"It was incredibly tough and a shock, but the scale and scope of the misdeeds warranted it," said Isaac Boltansky, senior policy analyst at Compass Point Research & Trading.

The Fed has said it won't lift the asset cap until it's satisfied Wells Fargo has cleaned up its act. Wells Fargo remains in legal hot water beyond the Federal Reserve. Federal government agencies, including the Justice Department, SEC and Labor Department, and state attorneys general have launched inquiries into Wells Fargo's sales tactics, according to recent SEC filings that described the probes as at "varying stages."

Wells Fargo also faces lawsuits and other legal actions from former and current employees who alleged they were retaliated against after raising sales practice misconduct issues. Almost half a dozen Wells Fargo workers told CNNMoney in 2016 they were fired after calling the bank's ethics hotline.

Wells Fargo stock left in the dust.

Wells Fargo said it's "focused on closely examining our company, fixing issues we find and making things right for all our stakeholders." Wells Fargo highlighted the progress it's made by completing an exhaustive third-party review, revamping its sales goals and reaching an $142 million class-action settlement with customers.

"While there's more work to do, rebuilding trust with our team members, customers, communities, shareholders and regulators remains our top priority," Wells Fargo said.

Wells Fargo's stumbles have left its stock price badly behind rivals. Although Wells Fargo is up 16% since the scandal erupted two years ago, that's far behind the 47% rally for Citigroup (C) and 70% spike for JPMorgan Chase (JPM). Bank of America (BAC) has nearly doubled over that span.

Simply put, it is the culture of Wells Fargo – time to think about a Credit Union.

Because of these fine ethics Wells Fargo is Rink Rats Jack Ass of the Month.


TOP THREE - Three things about 2018 Baby Boomers would never have thought possible:

1). You can order a pizza and track its progression in the oven from your phone

2). Marijuana is legal in some U.S. states

3). Sears filed for Chapter 11 bankruptcy

The 125-year retailer filed bankruptcy this week. As part of the plan, Sears will be able to keep the lights on at hundreds of stores for the holiday season. And don't forget, Sears has a $134 million debt payment due today.

We're getting nostalgic: As a catalog business to start, Sears leveraged postwar technological innovations in transportation & communications to build up a fiercely loyal customer base. That's the Civil War, by the way...

And you thought Amazon was the "everything store"? At one point, Sears sold cocaine and opium in its catalogs. Here's how The Atlantic's Derek Thompson captured Sears's mystique: "The company's feel for consumer demand was so uncanny, and its operations so efficient, that it became, for many of its diehard customers, not just the best retail option, but the only one worth considering."

So where did it all go wrong?

Beaten by the competition: By the 1990s, Sears was being outgunned by big-boxers Home Depot and Walmart...and when Amazon changed the game entirely, Sears couldn't keep pace.

Experts chalk that up to under investment: "Sears invested just $4 billion in capital expenditures between 2006 and 2017...that represents less than 1% of revenue during that time, compared to Target and Macy's spending 4% of revenues.”

And finally, mismanagement: Recently, CEO Eddie Lampert sold off many of Sears's assets (like Lands' End) to bring in cash. But critics say without those assets...Sears offered no value to customers. Fun fact: Lands' End's market cap is ~$487 million. Sears's is less than $50 million.

Bottom line: In the changing retail/e-commerce landscape, Sears was already swimming against the current (Exhibit A: bankruptcies from plenty other brick-and-mortar retailers). But with constant misfires from the c-suite, it didn't do itself any favors.

GOLDEN YEARS - Social Security benefits will increase 2.8 percent in 2019, the largest cost-of-living adjustment (COLA) in seven years.

The COLA, announced Thursday, Oct. 11, will increase the average Social Security retirement benefit by $39 a month or roughly $468 a year. The average single retired Social Security recipient is expected to receive $1,422 in December 2018 before increasing to $1,461 a month later. The COLA affects household budgets for about 1 in 5 Americans, including Social Security beneficiaries, disabled veterans and federal retirees.

AARP Chief Executive Officer Jo Ann Jenkins said, “The 2.8 percent COLA announced today brings needed income security to those Social Security beneficiaries and their families who depend on their earned, modest benefits. The COLA is particularly important for the tens of millions of families who depend on Social Security for all or most of their income, many of whom may have lost ground during the Great Recession. Unfortunately, the cost of living increase may not adequately cover their expenses that rise faster than inflation including health, prescription drug, utility and housing costs.”

On Friday, Oct. 12, the government announced a slight rise in monthly premium costs for Medicare Part B will go up in 2019. This increase could affect actual individual benefits because the premium is deducted from Social Security payments. Part B Medicare covers physician and diagnostic services, outpatient hospital services, certain home health services and durable medical equipment.

Those 65 and older could see their Social Security COLA swallowed up by health care costs, including the Medicare monthly premium increase, said Nancy Altman, president of Social Security Works, a nonprofit advocacy group. The Medicare monthly premium could be announced as early as next week. Medicare open enrollment begins Monday and ends Dec. 7.

Social Security is financed by a tax on workers’ wages. Next year, the maximum amount of earnings subject to the Social Security tax will increase from $128,400 to $132,900.

SIGN OF THE TIMES - A coffee shop near Brown University asks students to pay not with money, but with their personal data?

Days until the 2018 election: 18

A FEAST OF REFERENDUMS - Every election year brings a slew of tax-related referendums to state ballots. This year, the National Conference of State Legislatures tallies more than 40, ranging from property tax exemptions to major revisions of income tax codes — and some have national implications. Perhaps the most closely watched is an initiative in Washington state, I-1631, that would create the country's first carbon tax: a sliding fee on fossil fuel emissions, starting at $15 per metric ton in 2020. The fee would increase by $2 each year, until emissions reduction goals are met. Other states would no doubt be emboldened to act on the issue if the initiative passes.

The high stakes are underlined by the money pouring into campaigns for and against the tax. The Associated Press reported that opponents, including major oil companies, have raised $22 million and proponents, $11 million, including a $1 million donation by Bill and Melinda Gates.

In California, the epicenter of ballot initiatives, Republicans are trying to gin up conservative turnout by pushing a measure that would repeal a 2017 increase in the gas tax and vehicle licensing fees. It would also require future gas tax and licensing fee increases to win voter approval before taking effect. The GOP is hoping Proposition 6 will boost its candidates, particularly at-risk U.S. House incumbents. GOP funding has dried up in recent months — a stretch in which polls have shown Prop 6 struggling to attract enough support. Elected Republicans and party committees went months without pumping in cash, though the California Republican Party has recently put money towards slate mailers." On the other side, a coalition of businesses, unions and California Democratic leaders "has filled a hefty war chest to defend the tax increase, which [Gov. Jerry] Brown and other supporters call a desperately needed source of funding for transit improvements.

Initiatives in several states aim to make it harder to increase taxes, including Arizona's Proposition 126, which would prohibit new or higher taxes on services not in effect on or before Dec. 31, 2017; Florida Amendment 5, which would increase to two-thirds the majority vote in the legislature needed to increase taxes; and a North Carolina proposal to lower the state's income tax cap to 7 percent from 10 percent. Voters in other states are being asked to boost a variety of taxes, including creating a graduated tax system and a corporate tax hike in Colorado for education; enacting a payroll and non-wage income tax in Maine to fund universal home care; and increasing the gas tax in Missouri.

HAPPY SPORTS EQUINOX - All four major sports leagues (MLB, NBA, NFL, NHL) were in action on Thursday (October 18) for just the 18th time ever.

Fun fact: There was a 16-year period (1985-2001) without a single sports equinox. But now that Thursday Night Football is a fixture, the World Series starts later, and the NBA season starts earlier, they're much more frequent.

Heck, if the World Series goes five games, we'll have another one of these on Sunday, Oct. 28.

Oh, and get this...

If the World Series goes five games and the Dodgers are in it, Los Angeles will become just the second city to have all four major sports teams play on the same day: Rams (Chargers have a bye), Clippers, Kings, and Dodgers. PS: LAFC and LA Galaxy have games, too. Just for good measure.

The first city to have this happen? Phoenix in 2001. On the same day the Diamondbacks won the World Series (on this hit), the Suns lost to Cuttino Mobley and the Rockets (box score), the Cardinals lost to Donovan McNabb and the Eagles (box score), and the Coyotes lost to the Hurricanes, who made it all the way to the Stanley Cup Final that year.

$900 MILLIONAIRE - That's a lot of hands. But your chances of winning tomorrow night's gigantic Mega Millions jackpot? Just 1 in 302 million...and shrinking.

The Mega Millions jackpot ballooned to $900 million after no one claimed a winning ticket for Tuesday night's drawing (which was a measly $667 million). That payout's been growing since a Mega Millions jackpot was last won on July 24.

And if someone wins when it's drawn tomorrow night...it would mark the second-largest lottery grand prize in U.S. history.

The record prize? A $1.6 billion Powerball win in Jan. 2016.

So in the spirit of the big drawing...how about a look at the country's love affair with the lottery?

The average American spends $223.04 on the lottery each year. Massachusetts residents spend the most per capita at $763/year. And you North Dakotans play the least with just $45/year spent on the lottery.

CANADIAN BAKIN' - This (after 95 years of prohibition), Canada will be the first G7 nation to legalize recreational marijuana.

And since we know you've been eyeing flights to Montreal for some time, let's dive in.

The new federal law will offer a broad regulatory framework, but Canada's 13 provinces and territories will set some of their own rules. Some specs...

The legal age for marijuana use will be 19 in most provinces.

Recreational users can possess 30 grams of marijuana. Medical users can carry 150 grams.

Some terminology: Canada's not only decriminalizing weed, but also taxing, regulating, and monitoring the industry's growth, distribution, and sale. That means Canadian pot firms can use traditional banks, trade stocks, and even sponsor medical studies.

More than 100 legal marijuana stores are expected to open this week, supplied by around 120 licensed growers. Hundreds more stores will likely open in the coming years. Nine states in the US allow recreational marijuana, but our neighbor to the north is the first wealthy country to take the policy nationwide.

Valued at more than $10 billion, Canopy is worth even more than Bombardier, the Canadian manufacturer that is one of the world's largest makers of planes and trains, offering a stark example of this nation's new get-rich-quick hope — the marijuana industry. Investors have already established themselves as the first Canucks to get high on their own supply. From the NYT: Marijuana Legalization in Canada Has Companies Chasing a Green Rush.

BIRTHDAYS THIS WEEK – Birthday wishes and thoughts this week Scott Graham ….a good man; Erin Gratz …a good friend; Katy Perry (34) Miami, FL; Dianne Reeves (62) Santa Monica, CA.

RINK RATS IN THE KITCHEN -

Classic fall soup:  Italian Dinner Soup

Makes: 6 servings         Yield: 11 cups           Start to Finish 30 mins

Ingredients

1 pound uncooked Italian sausage links, casings removed (about 4)
3 cups chicken stock or broth
3 cups beef stock or broth
1 14 1/2 - ounce can diced tomatoes with basil, garlic and oregano
1 9 - ounce package refrigerated ravioli or tortellini
2 cups baby spinach leaves, coarsely chopped
1/4 cup fresh basil leaves, coarsely chopped
2 ounces Parmesan cheese, grated

Directions

In a large skillet, cook sausage over medium heat, stirring occasionally, until no pink remains. Drain and set aside.
Meanwhile, in a Dutch oven combine chicken and beef stock and undrained tomatoes; bring to boiling. Add ravioli and cook 7 minutes. Add sausage and return to boiling. Stir in spinach to wilt, then add basil. Divide among soup plates and top with cheese.

May I suggest a nice bottle of Oso Libre 2013 Carnal would go nicely with this soup.

THE SWAMI’s NBA PICKS 2018-19 –

Eastern Conference

1). Boston Celtics
2). Toronto Raptors:
3). Philadelphia 76ers:

4-10 (playoff contenders): Milwaukee Bucks, Washington Wizards, Indiana Pacers, Miami Heat, Detroit Pistons, Orlando Magic, Brooklyn Nets.

11-15 (cellar): Charlotte Hornets, New York Knicks, Chicago Bulls, Cleveland Cavaliers, Atlanta Hawks.

Champs – Celtics

Western Conference

1). Golden State Warriors: Pretty good basketball team.
2). Houston Rockets:

3-5 (on their heels): Utah Jazz, Denver Nuggets, Oklahoma City Thunder. (I'm not sure we realize how deep Utah and Denver are, and I refuse to sleep on OKC, especially now that Melo's gone.)

6-11 (playoff contenders): Los Angeles Lakers, New Orleans Pelicans, Minnesota Timberwolves, Dallas Mavericks, Dallas Mavericks, Portland Trail Blazers.

12-15 (cellar): Los Angeles Clippers, Memphis Grizzlies, Phoenix Suns, Sacramento Kings.

Champs – Warriors

NBA Champions – Warriors

SPORTS MEDIA - ECAC Hockey last week announced a multi-year deal with ESPN to showcase nearly 180 additional men's and women's games on ESPN+, a premium direct-to-consumer video service, beginning in the 2018-19 season. The agreement features all regular and post-season home games for ECAC Hockey members Clarkson, Colgate, Quinnipiac, St. Lawrence, and Union. Fans who subscribe to ESPN+ will also have the opportunity to watch home games of six other ECAC Hockey members, per ESPN's previously announced deal with the Ivy League, resulting in more than 350 games each season.

Established in 1961-62, ECAC Hockey is home to Division I student-athletes from 12 of the nation's most prestigious institutions: Brown University, Clarkson University, Colgate University, Cornell University, Dartmouth College, Harvard University, Princeton University, Quinnipiac University, Rensselaer Polytechnic Institute, St. Lawrence University, Union College and Yale University.

ESPN+ is the premium multi-sport, direct-to-consumer video service from The Walt Disney Company's Direct-to-Consumer and International (DTCI) segment and ESPN. Programming on ESPN+ includes thousands of college sports events (including football, basketball and multiple other sports from more than 15 conferences), hundreds of MLB, NHL and MLS games,  exclusive Top Rank boxing, UFC (beginning in 2019), Grand Slam tennis, international and domestic soccer, rugby, cricket, new and exclusive documentary films and series, acclaimed studio shows and the full library of ESPN's award-winning 30 for 30 films. Fans can subscribe to ESPN+ for just $4.99 a month (or $49.99 per year) and cancel at any time.

SWAMI’S WEEK TOP PICKS

NFL Football Pick of the Week – Sunday 10/21 1:05 PM ET, Fox: New Orleans Saints (4-1) vs. Baltimore Ravens (4-2). Drew Brees faces the number 1 NFL defense, he loses 24 – 17.   (Season to date 3-3)

College Football Pick of the Week – Saturday 10/20, 12:00 PM ET, Fox: #6 University of Michigan (6-1) vs. #24 Michigan State University (4-2). The difference this year is Coach Harbaugh has a QB, Blue over Sparty 35 – 28.  (Season to date 4-3)

D-III Football Pick of the Week – Saturday 10/20, 1:00 PM ET, HGTV: Hobart Statesmen (4-2) visit #19 RPI Engineers (5-0), the slide rulers have a ball club this year, undefeated in Troy, N.Y. RPI wins 40 – 20.   (Season to date 5-2)

SCIAC Game of the Week (men soccer) – Saturday 10/20, 7:00 PM PT: Redlands Bulldogs (11-3, 9-2) at University of La Verne Leopards (7-7, 5-7). A must win for the Leos to maintain playoff contention, they do 2 – 1.  (Season to date 4-3)

NHL Game of the Week – Saturday 10/20: Anaheim Ducks (5-1-1) visit Vegas Clarkson Golden Knights (3-4-0). The Ducks are off to a great start, the Golden Knights have a hangover, Ducks win 4 – 3. (Season to date 0-1)

Season to Date (49 – 33)

WEEKEND BETS - What we're binging: The second season of Netflix's Making a Murderer premieres today. After the first season became a smash hit profiling the criminal cases of Steven Avery and his nephew Brendan Dassey, the sophomore season will examine what's happened since the show aired.

And if that's not heart-pounding enough, check out Netflix's latest success, The Haunting of Hill House. It's seasonally appropriate and 100% Stephen King approved.

For the first time in more than a decade, Michigan's two most heated in-state rivalries are going down on the same day.

Noon ET: No. 6 Michigan vs. No. 24 Michigan State in the Battle for the Paul Bunyan Trophy. A Michigan win would increase their chances of making the playoffs from 15.5 to 20.6 percent, while a loss would drop them to 5.4 percent — and elevate Michigan State (who would have back-to-back wins over top 10 teams) to 7.4 percent.

3 ET: About an hour north in Mount Pleasant, the Central Michigan Chippewas (notable alumni: Antonio Brown) will play host to the Western Michigan Broncos (notable alumni: former Packers WR Greg Jennings). The Michigan MAC Trophy is on the line. This is serious stuff.


Next Blog:  October 29 – Top Five

Until next time, Adios

Claremont, California

October 19, 2018
#IX-13-381

CARTOON OF THE WEEK – The New Yorker


RINK RATS POLL –

Favorite Hotel on the Las Vegas Strip?

_____ Mirage
_____ Wynn
_____ MGM Grand
_____ Bellagio
_____ Caesars
_____ Other

QUOTE OF THE MONTH“A little bit of this town (Las Vegas) goes a very long way.” – Hunter S. Thompson

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